Yes — Nice Totes delivers to apartments and condos throughout our service area, with one important detail that's worth understanding before your delivery date: we deliver to the first floor only.
What "First-Floor Only" Actually Means
We don't carry totes up stairs, and we don't carry them into individual units at all — even on the first floor. Totes are dropped at the nearest accessible outside point, the same as any other delivery: the building's entrance, a lobby area if accessible, or wherever is reasonably reachable without entering above ground level.
Why the Policy Exists
This mirrors our broader delivery approach for every address, house or apartment: totes go to the nearest accessible outside point, not inside. For single-family homes that's the driveway, garage, or front door; for multi-unit buildings, the same logic means the ground floor rather than a specific unit several flights up.
Planning Around It
If your unit is above the first floor, plan on bringing totes up yourself or with help once they've arrived — the included dolly can make that easier if the building has an elevator. Building access needs like a reserved elevator, loading dock, or buzzer code are worth arranging ahead of your delivery date as well.
See tote packages by home size and book your delivery date.
View Residential PricingFrequently Asked Questions
Will Nice Totes deliver totes to my specific apartment unit?
No — totes are delivered to the first floor only, not carried upstairs or into individual units, even in buildings with elevators.
Does this apply to condos too, not just apartments?
Yes, the same first-floor drop-off applies to condo buildings as well.
Can I use the included dolly to move totes up to my unit?
Yes — the dolly included with every package can help once totes are dropped at the first floor, especially in buildings with an elevator.
The Short Version
Apartments and condos are delivered to, not into — totes arrive at the first floor and it's on you (or your movers) to bring them up from there.
See Moving Totes for Apartment Moves for more apartment-specific tips, or the FAQ page for full delivery details.