How to Book a Freight Elevator for Your Move (High-Rise and Condo Moves)

To book a freight elevator for a move, contact your building manager or management company as soon as you have a move date, ask about time windows, fees, deposits and insurance requirements, and reserve a slot in writing. Many high-rises and condos limit move times, so plan two to three weeks ahead.

Who do you contact to book a freight elevator?

Start with the building manager, property management company or concierge. Many buildings have a move-in and move-out form on their resident portal, and some require a reservation in both your old and new buildings. If you rent, ask your landlord whether they handle it or you do.

What should you ask when you book?

• What days and hours are moves allowed? Many buildings limit moves to weekday daytime hours.
• How long is the reservation window, and what happens if you run over?
• Is there a move fee or a refundable deposit?
• Do you need a certificate of insurance from movers? Some buildings require it even for DIY moves.
• Where can the truck park or load, and do you need a parking permit?
• Are there rules for protecting floors, elevator walls and hallways?

How do you plan your tote delivery around the reservation?

Have your totes delivered a few days before your move so you can pack at your own pace and be ready when your window opens. Because totes are one uniform size and stack neatly, they load quickly onto a dolly, which helps you make the most of a two- or three-hour freight slot. Ask us to drop totes at a loading dock, lobby or your unit door, depending on the building rules.

How do you use your reserved time efficiently?

• Stage everything at the door before the window begins: stacked totes, wrapped furniture, and disassembled items.
• Assign one person to run the elevator and one to manage the truck.
• Load totes onto the dolly in stacks and move them in a steady loop.
• Save fragile or valuable items for the last trip and carry them yourself.

What if your building has no freight elevator?

Ask which elevator you can use, and at what times. Some buildings reserve a passenger elevator with pads. Others allow stairs only. If you are moving by stairs, use smaller loads, plan for extra time, and consider a lighter packing plan: totes should stay at a weight one person can carry safely.

Frequently Asked Questions

How far ahead should I book a freight elevator?

Two to three weeks ahead, and earlier for month-end weekends and summer moves.

Do I need a certificate of insurance for a DIY move?

Some buildings require one, even for self-moves. Ask your building manager what they accept.

Can totes be delivered to a high-rise?

Yes. Tell us the building details, loading dock or lobby rules, and any gate codes when you book.

Questions about sizing, coverage, or what's included? Check our FAQ page or email info@nicetotesrental.com.