Move plans fall through more often than anyone would like — a closing gets delayed, a job offer changes, or a lease falls through entirely. If that happens after you've already booked totes, here's exactly what to expect.
Cancelling More Than 72 Hours Before Delivery
Cancel more than 72 hours before your scheduled delivery date and you'll receive a full refund of your package price, no questions asked.
Cancelling Within 72 Hours of Delivery
Cancel within 72 hours of your delivery date and you'll receive a 50% refund of the package price. This shorter window reflects that totes are typically already staged for delivery by that point.
How to Cancel
Email us at info@nicetotesrental.com with your booking details as soon as you know you need to cancel — the sooner you reach out relative to your delivery date, the better your refund outcome.
See tote packages by home size and book your delivery date.
View Residential PricingFrequently Asked Questions
What's Nice Totes' cancellation policy?
Cancel more than 72 hours before your delivery date for a full refund. Cancel within 72 hours of delivery and you'll receive a 50% refund of the package price.
How do I cancel my booking?
Email info@nicetotesrental.com with your booking details as soon as you know your plans have changed.
Is my deposit refunded if I cancel before delivery?
Since totes haven't been rented yet, cancellation refunds apply to the package price. See our guide on the deposit specifically for how that works once a rental is underway.
The Short Version
Cancel more than 72 hours ahead for a full refund; cancel within 72 hours for a 50% refund. Email us as soon as your plans change to lock in the better outcome.
See the FAQ page for the complete policy list, or Can I Extend My Moving Tote Rental? if your timeline is shifting rather than cancelling entirely.